Pathetic service

I am extremely frustrated with the level of service I have received from Discovery Health over the past two weeks. I have been trying to get authorisation for a medically necessary specialist consultation following surgery, and it has turned into a continuous back-and-forth with no resolution. I have been the one making repeated calls, following up, and trying to provide all requested information, yet there has been little to no proactive communication or feedback from Discovery’s side. Each time I call, I am asked for additional information, and the goalposts keep shifting. Most recently, I was even asked to provide blood tests to justify my condition, despite clearly explaining my ongoing symptoms and recent surgery. This process has been exhausting, time-consuming, and completely unfair, especially as a paying member who relies on timely access to healthcare. It should not be this difficult to receive approval for necessary medical care. Should I now be forced to pay cash for this consultation that I urgently need, I will have no option but to pursue legal action against Discovery Health. I will be seeking to recover the full cost of the consultation and any related expenses this situation has caused, as well as compensation for the mental distress and the time wasted over these past two weeks. I have also already lodged a formal complaint with the Council for Medical Schemes regarding this matter. I would appreciate urgent intervention, a clear resolution, and immediate feedback. No member should have to chase their medical aid like this just to access appropriate care. Case ref no: ***