PATHETIC SERVICE

my wife was diagnosed with a chronic illness in Feb, there was a Full blood count done for R4776 which was taken from Savings account, that was then meant to be from Chronic and my MSA refunded with the R4776. it is now the 4th of May and after more than 12 calls and being promised numerous times by your CC it will be sorted it is still not, i have been on hold now for 23 min and counting, CLAIM ***<br> <br> ok so after 29 min now i get told by the Agent that a full blood count is now not covered, even though i have a doc from you saying it is... i need someone to contact me re this ASAP PLS,