Pathetic Service

<p>On 30 December 2016, I emailed discovery to update my Doctor. After 5/6 follow-up emails they got back to me saying my email address and the one they have is not the same. As I recently got married and discovery updated my surname so surely they can see, my surname changed hence my email address surname at work changed. Secondly, why couldn’t discovery get back to me saying my email does not match they did not have the decency to even let me know what is happening.</p> <p> </p> <p>On the 26 January 2017 after my husband eventually took time off work to go in and find out what is happening they told him my doctor was updated 2 hours ago still I was waiting for confirmation. Spoke to my finical advisor PSG as I wanted to move to Momentum as I just had enough of discovery.</p> <p> </p> <p>No one even made the effort to contact me and apologise for the terrible service it was as if it was okay. PSG advised me to give them another chance. So yesterday 02/03/2017 not that I am surprised I emailed discovery again about details and procedures for a Pap smear. I then decided to call the call centre as discovery is well known for their pathetic service and I knew they would be taking weeks to attend to my email. </p> <p> </p> <p>I got through to the call centre the woman who answered was talking to someone, a minute later said Good day you speaking loudly in the phone, I couldn’t even catch her name because of how fast, and loud she was talking. Told her why I am calling and she said she would transfer me to someone who can help me put me through and again I came through to someone who was having a good time talking and laughing and did not even greet or assist me. I then dropped the call and now I am fed up of this pathetic, horrifying service.</p> <p> </p> <p>When I need to pay my medical aid funds are taken at the very day it should be but when I need assistance I need to wait weeks to get service.</p> <p> </p> <p>This is really pathetic service and I’m so fed up </p>