Pathetic Service

<p>i called into the Discovery call centre and was assisted by Faried Khan. I enquired about an eye test and explained i had one last year april. The optemetrist explained too me i do not need new specs as my eyesight is still fine. i have been battling too read and wanted too get a second opinion from another optometrist. TFG Medical aid is currently running a promotion with specsavers. i am going to loose out on the promotion should i not take it end of January. Faried Khan told me he will be consulting with his manager which he did. He came back too me and told me that there is not a problem with the eye test. The health care professional will have too call in for a authorization. So i went back too the healthcare professional and she called in emialing me with the following:</p> <p>Hi Riccardo,</p> <p> </p> <p>I have just spoken to one of the consultants at Discovery, & they have confirmed that you do not have a consultation available for an eye test, but you do have the set benefit for spectacles available.</p> <p> </p> <p>Thus, you would have to pay for your consultation with your Edgars card, as well as if there is a balance payable on your spectacles</p> <p> </p> <p>Faried proceeded to give me a reference number for the call ********** 014 </p> <p> </p> <p>i called back was assisted by Zander who was very friendly and helpful. I personally dont think Faried Khan knows hat he is doing. He is wasting my time. i have too send emails, make phone calls and walk up and down. This is unacceptable. This service is pathetic . Please equip your staff with the correct training material</p> <p> </p> <p> </p>