iB
irene B

1 reviews | Active since Dec 2016

05 Jan 2017, 13:24

Pathetic service

<p>I tried cancelling my plan for months, eventually Discovery woke up and cancelled it. Then they said I owe them all that installments. After a lot of complaints they cancelled that as they realised I cancelled allready months before. Then they said I still owe them. So i said I will pay it off monthly. The bank details they gave me doesnt load on my internet banking so IO pay it into the one they gave me at first. Even though Im paying they then gave my name to SSDA a debt collection company. Offcourse even if i contact them, the phone just rings or they dont reply on email. Even if they do, they dont take any notice, make promises but then say I dont pay even though im paying. DISGUSTING SERVICE. </p>

0
Replies (2)
Discovery Health
Discovery Health's reply05 Jan 2017, 13:45
Official

Dear Zo-7

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply11 Jan 2017, 11:41
Official

Dear Zo-7

Please check your email inbox for our final feedback.

Please let us know if you have any questions.

Regards
Discovery Health Servicing Team