HS
Hennie S
1 reviews | Active since Apr 2015
21 Apr 2015, 10:19
Pathetic service
Discovery have cancelled my medical aid after they have made a ****** up. I have sent 6 e- mails to Discovery's Rosanna Kinlock, and left several messages, and even have proof that they made a ****** up and she ( Rosanna Kinlock) up and till now did not even have the decency to answer any of my mails. or calls. This is truly Pathetic, that is all I can say!!<br> <br> It is truly sad that Discovery employees cant read your documents nor understand all the boxes on your forms you filled out, and in their inability or poor training, that makes a mess and the Customer is the one to pay the price.<br> <br> I did not expect it from a reputable company like Discovery!!!!
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Discovery Health's replyOfficial
21 Apr 2015, 10:54Hello henniestander,
Thank you for your comment.
When a member joins the Scheme, we process the application according to the information disclosed on the application. Once your membership is activated and we receive a request for either in or out of hospital authorisation within a certain period of time our system will automatically pend the request. We will then request further clinical information from your provider. This process is necessary to ascertain whether there was any pre-existing conditions of which we were not aware.
We have confirmed that the feedback received from our Standards Team is valid.
Kind regards
Danita
Thank you for your comment.
When a member joins the Scheme, we process the application according to the information disclosed on the application. Once your membership is activated and we receive a request for either in or out of hospital authorisation within a certain period of time our system will automatically pend the request. We will then request further clinical information from your provider. This process is necessary to ascertain whether there was any pre-existing conditions of which we were not aware.
We have confirmed that the feedback received from our Standards Team is valid.
Kind regards
Danita
Discovery Health's reply21 Apr 2015, 10:54
Official
Hello henniestander,
Thank you for your comment.
When a member joins the Scheme, we process the application according to the information disclosed on the application. Once your membership is activated and we receive a request for either in or out of hospital authorisation within a certain period of time our system will automatically pend the request. We will then request further clinical information from your provider. This process is necessary to ascertain whether there was any pre-existing conditions of which we were not aware.
We have confirmed that the feedback received from our Standards Team is valid.
Kind regards
Danita
Thank you for your comment.
When a member joins the Scheme, we process the application according to the information disclosed on the application. Once your membership is activated and we receive a request for either in or out of hospital authorisation within a certain period of time our system will automatically pend the request. We will then request further clinical information from your provider. This process is necessary to ascertain whether there was any pre-existing conditions of which we were not aware.
We have confirmed that the feedback received from our Standards Team is valid.
Kind regards
Danita