Pathetic Service

I called in earlier this month to change my medical aid plan.I was on the Classic saver and opted to change to Classic Delta Core. I spoke to a sinazwa who gave me all the info. I particularly asked if GP visits were covered as well as whether my GP was on the discovery network. I was assured and called back the next day to change to the plan. I also confirmed with the person I spoke to and the change was done. I visited my GP during the month and got a rejected claim. I called and spoke to Qhayiya Funai who promised to pull the calls out and listen to it as I was not willing to pay the consult fee. Firstly he didnt call to give feedback. I had to call back and the consultant asked him to call me. He called and said his system was down and that he would attend to it and call me back. That was last Friday. I called on Tuesday and spoke to another consultant who said that she would send him an email or she would call me ,neither of them did. I am appalled at the level of customer centricity from Discovery's agents.