Pathetic service

My parents are unable to obtain their medication called clopidogrel used to prevent a stroke<br> Firstly Their meds was not transferred from their old plan to the new one because we tried claiming the meds it rejected. Even after my fathers meds were authorise , the pathetic online claims processing system did not and could not reverse the rejected claim in order for the authorised one to go through<br> Secondly I have called the call centre last week Monday and was told it takes 48 hours to update and that they will contact me as soon as it was done. I was told my mother's was ok but not my dad's. However No communication received. I called on friday and was told another 8 hours was needed and that my dad's were ok but not my mom's. I spoke to Lee a senior manager , who apologised for discovery not transferring meds but will get the relevant dept. right on it and that she will call me back. It's now Tuesday and I haven't received a single call or message from anyone at discovery. I have sent about 6 emails and no one has responded.<br> i am so disgusted with your' service' you offer Discovery. There are 2 really ill pensioners without their medication. Do u care about your clients health