Pathetic service

Pathetic service. I am disgusted by the service I have received from Discovery. Long story short. My daughter has been on the medical aid since birth. She wasn't born with warts. In 2020 we went of medical aid due to Covid and being financially strained. In 2021 we decided to join again but on a lower and cheaper scheme. We decided to get the warts removed due to her being bul**** at school. Booked for surgery and got told a day before surgery that our medical aid has been terminated due to us not declaring she has warts. We escalated the matter with no help or feedback from Discovery. We joined again in January 2023 this year and got told we have a 3 month waiting period because of the medical aid being terminated previously and for chronic we have a 12 month waiting period. Last week I went for my 6 months gynecologist check up and Dr detected some issues and need me to go for a small surgery. Phoned for authorization and get told they need to send it to their standard department which they then send a personal assessment form to the gynecologist. Received a message it will take between 24-48 hours for feedback. It's been over 4 days already and no feedback.. we aren't paying R10 a month for our medical aid. It's a lot of money for such Pathetic service. Really dissatisfied