PATHETIC SERVICE

I signed up for medical aid for myself and my family on discovery at the start of June 2024, with the agent by the name of Miles, everything was great until i downloaded the app, tried to log in and just to be told my credentials don't match the system data. I used to be on discovery long time ago 8years to be exact, so all information back then changed because i no longer work at the company who paid the account, so i requested for miles to assist, in which he got the team to contact me, they contact me 2weeks later from the ***** department, then they said they will get back to me with in a day. it is now the 02nd of July 2024 and still my app isn't working and nobody bothers to call me or do anything, also i hadn't even received any word on the location of my medical aid cards, but people will call me to offer and activate VITALITY but you can't even get my app to work but you want more money out of me HOW DOES THIS WORK REALLY?