PATHETIC SENIOR PERSONNEL CUSTOMER LIASION

I have been up and down with Discovery Health for years where they had refused to cover my child born into the medical aid with a Cardiac condition they knew his entire history and still when my medical aid lapsed and I had reapp**** they still rejected the condition and placed him on a 12 month waiting period. I have been having endless issues with calling and forcing an explanation of what is happening and why my savings are being deducted with evidence of same because I had unlocked the wealth fund but on more than 4 occasions I was given a reference and promised feedback to no avail until I had to call again myself and reiterate every detail. Now the plan payment type has changed to an arrear billing of which I was meant to be on a credit but Discovery has in error processed a debit order of double the amount leaving my account on a negative balance. I called in the moment I received a notification the consultant did not even understand what I was talking about and so I asked to speak to the manager who could clearly see that there was a discrepancy of which again he had promised to revert back to me with feedback to no avail. Promising to call me the next morning by 8 and that he would check on my profile because according to him no debit order was submitted. It is actually quite disgusting and degrading that a giant company like Discovery will employ such people that are in senior roles like a supervisor/manager when the objective of even being truthful and upholding certain qualities of value and human decency is not wishing their grasp. The managers name was Simpiwe just like all the others all I was given was a promise and a reference ***.