Pathetic response regarding my claim

I submitted my claim on the 30th March called in on the 1st April to follow up and the consultant advised me that payment was set for that day. I waited Saturday and no cash. checked the discovery app and it set payment to member was set for the 3rd April yet nothing was paid. called in this morning and the consultant said she's not sure why but the payment was still not released however it is set for release today. after still not receiving any email I called in for a 2nd time today only to be told by a different agent that payment is set for release tomorrow. 4 different dates and still no cash, I never expected this as this is the 1st time its taken so long for my claim to be paid out.