MN
Mr. Nel
1 reviews | Active since Apr 2024
09 Mar 2021, 13:39
PATHETIC RESPONSE ON QUERIES!!!
For days I sent emails to do enquiry on my mom of 89 who is going to see an eye specialist. THE ONLY REPLIES WERE AUTOMATED EMAILS!!
Finally I phoned today as she was going in TODAY. AFYER 15 MINUTRS ON THE PHONE I FINALLY SPOKE TO A 3RD CONSULTANT!
THIS IS PATHETIC SERVICE FROM DISCOVERY!!
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Replies (4)0
Replies (4)
Discovery Health's replyOfficial
09 Mar 2021, 13:58Dear Hennie We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards Discovery Health Servicing Team
Discovery Health's reply09 Mar 2021, 13:58
Official
Dear Hennie We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards Discovery Health Servicing Team
MN
Mr. Nel's updateReviewer Update
09 Mar 2021, 16:37CUSTOMER SERVICE IS OF THE UTMOST IMPORYANCE BUT YOU ARE LACKING HORRIBLY!!
MN
Mr. Nel's update09 Mar 2021, 16:37
Reviewer Update
CUSTOMER SERVICE IS OF THE UTMOST IMPORYANCE BUT YOU ARE LACKING HORRIBLY!!
MN
Mr. Nel's updateReviewer Update
10 Mar 2021, 10:42Today AFTER placing my complaint on HELLO PETER I got my 1st call.
Consultant making excuses for Discovery:
Many calls
Covid 19 etc
For the BIGGEST MEDICAL AID THESE EXCUSES ARE LAME.
JACK UP YOUR CUSTOMER SERVICES!
MANY PEOPLE ARE COMPLAINING.
EMPLOY MORE PEOPLE.
PUT YOUR CUSTOMERS 1ST.
DURING COVID YOUR RESPONSES SHOULD BE EVEN BETTER & FASTER.
FRUSTRATING.
AND IT IS ALWAYS CONSULTANTS PHONING.
I WISH THE CEO WOULD PHONE ME....!
Consultant making excuses for Discovery:
Many calls
Covid 19 etc
For the BIGGEST MEDICAL AID THESE EXCUSES ARE LAME.
JACK UP YOUR CUSTOMER SERVICES!
MANY PEOPLE ARE COMPLAINING.
EMPLOY MORE PEOPLE.
PUT YOUR CUSTOMERS 1ST.
DURING COVID YOUR RESPONSES SHOULD BE EVEN BETTER & FASTER.
FRUSTRATING.
AND IT IS ALWAYS CONSULTANTS PHONING.
I WISH THE CEO WOULD PHONE ME....!
MN
Mr. Nel's update10 Mar 2021, 10:42
Reviewer Update
Today AFTER placing my complaint on HELLO PETER I got my 1st call.
Consultant making excuses for Discovery:
Many calls
Covid 19 etc
For the BIGGEST MEDICAL AID THESE EXCUSES ARE LAME.
JACK UP YOUR CUSTOMER SERVICES!
MANY PEOPLE ARE COMPLAINING.
EMPLOY MORE PEOPLE.
PUT YOUR CUSTOMERS 1ST.
DURING COVID YOUR RESPONSES SHOULD BE EVEN BETTER & FASTER.
FRUSTRATING.
AND IT IS ALWAYS CONSULTANTS PHONING.
I WISH THE CEO WOULD PHONE ME....!
Consultant making excuses for Discovery:
Many calls
Covid 19 etc
For the BIGGEST MEDICAL AID THESE EXCUSES ARE LAME.
JACK UP YOUR CUSTOMER SERVICES!
MANY PEOPLE ARE COMPLAINING.
EMPLOY MORE PEOPLE.
PUT YOUR CUSTOMERS 1ST.
DURING COVID YOUR RESPONSES SHOULD BE EVEN BETTER & FASTER.
FRUSTRATING.
AND IT IS ALWAYS CONSULTANTS PHONING.
I WISH THE CEO WOULD PHONE ME....!
Discovery Health's replyOfficial
10 Mar 2021, 10:44Dear Hennie We’ve contacted you regarding your complaint. Regards Discovery Health Servicing Team
Discovery Health's reply10 Mar 2021, 10:44
Official
Dear Hennie We’ve contacted you regarding your complaint. Regards Discovery Health Servicing Team