OM
Omphemetse M

1 reviews | Active since Dec 2018

24 Oct 2021, 21:59

Pathetic Response

I called and asked if I will still be able to donate blood after I vaccinated, and the answer that I received was that, "I am not a Doctor, I would not know". As much as the consultant is not a Doctor, there was no need to be rude. He could have easily told me, he did not know, instead of the response I got. I am not one to dictate how people should respond, however if one is going to be employed to deal with customers, a little respect comes a long way. It felt as though I was asking a stupid question to the wrong person. This is just a general question and you would think the call desk team would know this since Discovery has Doctors and it's a COVID related question. The issue is not even about knowing or not, but the manner in which the answer was given.

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Replies (2)
Discovery Health
Discovery Health's reply25 Oct 2021, 08:13
Official
Dear Omphemetse M We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. RegardsDiscovery Health Servicing Team
Discovery Health
Discovery Health's reply27 Oct 2021, 11:50
Official
Dear Omphemetse M We have been in touch with you to answer your comments.  RegardsDiscovery Health Servicing Team