Pathetic reponse

Hi Discovery I just wanted to log another rating for your pathetic response to my last complaint and publicly share your response My original complaint was as follows Healthy Gear Benefit Continues to Decline Discovery Healthy Gear was one of the main selling points for me when I joined Vitality many years ago. 25% off the first R2,000 of most sports goods at Sportsmans Warehouse ensured that I always had good gear and could never use that as an excuse to skip an exercise session. The Discovery Bank launched, and the benefit increased to a potential 50% off the first R2,000 spent making it even more appealing, which resulted in many motivated exercise sessions to try out new gear. Then the downward trend started. General healthy gear dropped to 25%, but a Nike and Device benefit added with a max of 75%, with a respective R2,000 & R4,000 max spend. As my main physical activity is mountain biking, I did not benefit from anything from Nike as they do not sell any shoes or clothing for mountain biking. I used the device discount once, but how often do I need to buy a device? I lost on all my cycling spares and clothing as this had now dropped to a max of 25%. At the time this was SOLD by Discovery as a net benefit due to the potential of 75% off Nike gear and devices. Then Discovery quietly drops the percentage on Nike and devices to 50%. Anecdotally, most devices at Sportsmans cost more than R10,000 with some costing most that R20,000! A R2,000 off is not going to sway many people. And now finally I noticed on my most recent general healthy gear purchase I noted that the spend limit has been dropped from R2,000 to R1,000, resulting in a max discount of R250. This is the LOWEST the benefit has ever been since its inception without even taking inflation into account. Thanks Discovery for many years of discounts, but it's now barely worth the effort of all the hoops you make me jump through to get R250 off my R2,000 cycling bib! Discovery "noted my concerns" and would investigate and promised feedback by email. Their FINAL feedback after some thorough investigation was as follows

"We have reduced the amount for this category to align with the Nike apparel benefit that has a limit of R1000."

Well done Discovery. You have clearly taken my detailed complaint to heart and thought long and hard with that detailed and comprehensive response that managed to fill one whole line on the page! Next time just tell me the truth, this benefit is costing you too much money and you are cutting it!