PATHETIC POOR SERVICE

Relating to my previous complaint made on the 08th Feb 2018 i received a call advising me my compliant was being manually processed and it would be sorting within 2 days.I called back today and spoke to and agent and was told its still not sorted.i am officially at loss of words with the service discovery is providing.My gynae has also now confirmed that he won't be seeing me as the account has not been sorted .This experience has caused me a stressfull pregnancy. I dont know what other roots or options to go to get this sorted. Its been a month and 2 weeks and my claim is still unresolved.