PATHETIC POOR SERVICE

On the 04th of January 2018 i had an appointment with my gynaecologist( who i have seen three times prior in 2017).On the 05th of Jan 2018 i received a mail from discovery stating that the visit to my gynae was not covered by my plan, i called into discovery the very same day to enquire and was told i needed a reference number before seeing a specialist. I had no idea what the agent was talking about as i have not used up my visits available to see my gynae and i listed myself as pregnant in 0ct 2017 on my profile thats why i was allowed to visit the gynae and i wasnt charged for previous visits.Since the 05th of Jan 2018 to date 08th February 2018 my claim has not be resolved.i have called in NUMEROUS amounts of times and have a ton of incident/reference numbers of calls made as i wanted feedback to what it Happening.All the agents who have assited me haven't been helpfull at all, and each time im given a different excuse to get me off the phone. I have been told that they had a system software update in 2018 and that they are receiving numerous maternity claims due to this issue and that a bulk processing would be done by the end of Jan and all claims would be sorted, i was then told that all members received notification to update their maternity benefits in the new year which i haven't received (confirmed by the same agent that told me this bull).I was told by a different agent that my claim is being processed manually. I have spoken to a manager that told me she cannot give a turn around time.You tell me after waiting a MONTH with no success the manager has the audacity to tell me she cannot give a turn around time. I dont have the cash to pay my gynae because to my knowledge it was to be covered by my medical aid. I am stressed as my next gynae appointment is coming up and his funds havent been paid,I am pregnant and the amount of stress discovery has put me through this past month has made me extremely ill and caused me lots of probelms ,money (airtime )and time.All the times i have been told an agent will call me back with feedback,not one of them did so i used my own airtime calling back for feedback all these times and end up being on the phone 30mins each time.I am disgusted with the service and lack of urgency regarding my claim i have received given being pregnant.I wouldn't recommend any one to join discovery as the service is poor and they dont care about their members. The agents are *********** and will give u any excuse to get u off the phone,when asked to speak to a manger you end up waiting 10mins on the call just to go through.My claim still hasn't been sorted and they claim they understand how i feel i honestly feel they dont give a damn as my claim is just another number in the que.