Pathetic Pathetic Pathetic Discovery medical aid

Pathetic Pathetic Pathetic. NO ONE GIVES A SH@T.......... FYI after having to phone you guys numerious times because you are important and im just the one paying for a medica aid (because i need you) and being kept in the dark with incorrect feedback for over a month, im the one sitting with the problem!!!!!!!!!!!!!!!!!!!!! Being informed that i have a sh@t plan which FYI im paying R9059 a month (small money) and being turned down numrious times because im an adult and can handle the pain and discomfort of going to sit in the dentist chair to remove 2 teeth ( 1x tooth Nr 14 which broke of so deep and has a apicle abcess, 1x tooth nr 36 having an abcess on the distal root and therefore needs to be surgical remove, due to local anaesthetic will be a problem) and then they need to remove a painfull taurus mandibularis ( a bone growth on my inner lower gums - that needs to be opened up and cut off the bone) . I went to see specialist as this is a very complicated removal, he proviced 2 motivational letter stating why it needs to be removed surgally - but because im an adult Discovery states i can take the pain and sit in the chair. Come on guys its not like i have a PEP medical aid. Dont you guys give a sh@t about your members needing to endure the pain and stress of having to do the procedure in the chair............ O yes Daleen from the call centre sugguested i pay cash for the hospital and anesthesiologists doctor, lol sure i have small change lying around to pay for it!!!!!!!!!!!!!! Or get local annestetic in the dentist chair ( are you going to give auth for this) Got a call from Minette ( who i thought was a manager) stating i dont have a good plan and it is not covered. Then receiving another call from a lady higher than Minette which was not helpfull at all. Last night tooth nr 36 cracked and broke off on the top but is still stuck to my gums and half stuck to the root, not sleeping at all due to the tooth having an abcess on the root and being in pain ( which i already went on a cource of antibiotics). How many more motivation letter needs to be sent. Surey the dental review panel knows how painfull the 3x procedures is going to be. I do not Pay R9059.00 for love an charity (or do i pay for other people to go for procedures) and when i need it i get sent from Pillar to post. REALLY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! iI need HELP ASAP - ***