Pathetic Medical Aid.

I am writing this message with disgrace because of Discovery medical Aid, I visited my GP on the 12 August for my son who has been constantly sick due to flu. The GP requested I see a specialist as my sons flu is not getting better. I GP receptionist contacted Discovery requesting Auth to visit the specialist, to my surprise on the 13 August I received a letter from Discovery advising they cannot approve my request as a GP can assist with that. This is totally un acceptable and pathetic as my son is really sick. The GP would not have requested a specialist visit if she could assist. Since January my record with the GP is always for my son and for the same dam thing flu. I could be sitting with a child that has Bronchitis or pneumonia as my son coughs like a rusted tin. I pay medical aid on a monthly basis and honestly could not understand why I have been declined health care when it is needed. I am really disgusted and disappointed as I am now sitting with a sick child that I don't know what to give anymore. I have a Urologist Bill that Discovery also didn't pay however that was approved. I will definitely be laying a formal complain with my company regarding the service received from Discovery.