Pathetic medical aid

I have serious eye injury, when I joined the medical. Aid there was no waiting period or exclusions. I've been booked for an eye operation this morning only to be told it's now with your standards department for investigation. There is no underlying problem that wasn't disclosed.. I am in immense pain only to be told the turn around time for your standards department is 4-7 days. What absolute nonsense is this. For 7bdays I must be at risk if losing my eye and he in excruciating pain. I hate discovery always have. You are useless when customers need you