Pathetic is too mild a word for Discovery.

Having heard nothing with regards to vaccine protocols, I called the Discovery Switchboard and was put through to someone who said I should just come to Discovery with my ID and Membership card to get my vaccine. Which I duly did. There was an inordinately long vehicle queue and the security wouldn't let me in and would neither identify themselves. So following the advise I was given, I managed to waste 2 hours or my (and my partners) time. But then do I expect any form of answer.... No because Discovery are a law unto themselves. And try and call their switchboard.... Well good luck with that, the service levels are pathetic. I have on 4 occasions been put through to extensions which don't exist and been cut off, which I can only assume is their way of (not) dealing with clients who have problems.