Pathetic international claim system

I have submitted an international claim on 8 October 2017.

I have spoken to Gugu and Khumelo over the phone with all promising a reply or payment within 3-6 working days but nothing. I have submitted another request bit yet are asked for documents which I have submitted at least 3 times already. When I spoke with Khumelo he said a couple of my files weren't linked to my account and is all everywhere.. I have a total of 12 reference numbers available.. The exchange rate has changed since then and when or who will cover my interest on the money and my phone bills from Zambia?