ZW
Zelda W

1 reviews | Active since Aug 2019

27 Sept 2019, 08:49

Pathetic Inhumane Service with wrongful termination

Last week Wednesday, i received an absolutely rude and arrogant call from Rosanna Kinloch, stating that my medical aid will be terminated with immediate effect due to non disclosure. According to them, my water retention pills for water retention is a chronic condition and should have been disclosed in my application, but before March when i signed up, i did not take them everyday, you need a prescription for them. Now my daughters and myself are without medical aid, because of this?! Then i get a phone call on Monday, stating I need to make a payment plan to pay off my savings used? Then when i said i am disputing this, i get threatened by saying they will have to used debt collectors then? Discovery, you are inhumane, you say your company puts its clients needs first? But then you do this without investigating the situation, without asking and finding out the complete story. You are very quick to take our money but even quicker to nail a person without knowing whats going on. No one has bothered to contact me from Discovery, I will be taking this further.

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Replies (3)
Discovery Health
Discovery Health's reply27 Sept 2019, 11:06
Official
Dear Zelda De Wet

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

 Regards
 Discovery Health Servicing Team
Discovery Health
Discovery Health's reply01 Oct 2019, 14:35
Official
Dear Zelda De Wet

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team
ZW
Zelda W's update17 Oct 2019, 15:12
Reviewer Update
It is now the 17th of October, I have been passed back and forth from the underwriting department to the new business department, every single day it is a new report requested by Discovery, when the report is given by the doctor, then they request something new. After how many times being told by myself and by the doctor that there is no underlying health issues causing my fluid retention, Discovery hammers on that i will not be put back onto the medical aid until they have a solid diagnosis. How am i supposed to give a diagnosis for this when the doctors dont have one?????????????????????????????????? The doctor said there is no diagnosis, that it is idiopathic edema, he spoke personally to discovery and they still refuse and want a diagnosis????????? Call centre consultants dont help, they carry on about reports and they must have a diagnosis but they wont escalate it. This is **************, i will be taking this to the Ombudsman.