pathetic fustrating service ever

am still awaiting feedback from discovery regarding my complain why the claim by my gynaecologist was rejected, because their excuse just frustrates me to say claim denied because I did not receive referral or authorisation from them to visit this doctor even though I do not need a referral to visit him for maternity care its on page 21 of key care series health plan guide 2018 quoted below Specialist Benefit All plans have specialist cover-up to R3 860 per person per year. Your GP must refer you to a specialist and you need a reference number from us before your consultation with the specialist. If you need to see a maxillo-facial surgeon, periodontist, ophthalmologist or a specialist for maternity care, you do not need a referral from your GP or a reference number from us. The KeyCare Access Plan covers specialist visits in our network for maternity, care for your baby up to 12 months after the baby is born, and trauma and emergencies up to the limit. For all other healthcare services we cover specialists employed by a state facility. Visit.These healthcare services for maternity and early childhood are covered from the Maternity Benefit at the Discovery Health Rate. This cover does not affect your day-to-day benefits and depends on the plan you choose. Benefits will be activated when your pregnancy profile is created in the Discovery app,on our website www.discovery.co.za, when you preauthorise your delivery or when you register your baby onto the Scheme. These benefits are available from 2018 per pregnancy per child up to two years after birth. I have already preauthorise my baby delivery. Its frustrating cos I still need to visit this doctor but right now I cant because discovery doesn't want to pay him.