CGA
Carina GauchAA AA(C)
1 reviews | Active since Mar 2009
08 Feb 2022, 08:35
Pathetic excuses
Same old story, your claims notifications still does not work - nearly two months down the line. surely it cannot just be mine that is not working. Please send me Adrian Gore's PA's number - like I have asked before your team of experts working on the problem can then answer to him once they wake up
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Replies (2)
Discovery Health's replyOfficial
08 Feb 2022, 10:26Dear Carina G
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Regards
Discovery Health Servicing Team
Discovery Health's reply08 Feb 2022, 10:26
Official
Dear Carina G
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Regards
Discovery Health Servicing Team
CGA
Carina GauchAA AA(C)'s updateReviewer Update
08 Feb 2022, 10:29There is no feedback other than that the "special task team" cannot sort out the problem since 15 December 2021 which they claimed to have been the date when all problems would have been resolved.
The problem even occurred long before 15 December 2021 and as the clients of Discovery we have to spend time tracking and following up on claims which is a complete waste of time and extremely frustrating.
Lately claims that are submitted are not captured and refunded either.
Your system is falling apart and I want the head of medical's number or Adrian Gore's
The problem even occurred long before 15 December 2021 and as the clients of Discovery we have to spend time tracking and following up on claims which is a complete waste of time and extremely frustrating.
Lately claims that are submitted are not captured and refunded either.
Your system is falling apart and I want the head of medical's number or Adrian Gore's
CGA
Carina GauchAA AA(C)'s update08 Feb 2022, 10:29
Reviewer Update
There is no feedback other than that the "special task team" cannot sort out the problem since 15 December 2021 which they claimed to have been the date when all problems would have been resolved.
The problem even occurred long before 15 December 2021 and as the clients of Discovery we have to spend time tracking and following up on claims which is a complete waste of time and extremely frustrating.
Lately claims that are submitted are not captured and refunded either.
Your system is falling apart and I want the head of medical's number or Adrian Gore's
The problem even occurred long before 15 December 2021 and as the clients of Discovery we have to spend time tracking and following up on claims which is a complete waste of time and extremely frustrating.
Lately claims that are submitted are not captured and refunded either.
Your system is falling apart and I want the head of medical's number or Adrian Gore's