ZK
Zaida K

1 reviews | Active since Mar 2015

10 Oct 2016, 12:38

Pathetic Excuse for a Medical Aid

<p>For 12 Years I was on their "Oncology Programme" but because my tumors werent cancerous, they have now decided that I no longer belong on the Programme. They have denied my application for a benefit that will assist in paying for the crazy prices of annual tests that I have to go for. WHAT IS THE POINT OF ME HAVING MEDICAL AID?! Not only that, I waited patiently for 2 MONTHS for them to tell me my application was unsuccessful! PATHETIC! Basically, I have to wait until either one of my limbs fall off or get full blown cancer before someone will actually assist! I thought you guys were all about prevention? Apparently NOT!</p>

0
Replies (4)
Discovery Health
Discovery Health's reply10 Oct 2016, 13:16
Official

Dear zaidakapaida

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply12 Oct 2016, 15:52
Official

Dear zaidakapaida

We have been in touch with you to answer your comments. Please check your email for more information.

Regards
Cornelius

ZK
Zaida K's update14 Nov 2016, 11:00
Reviewer Update

Hi Cornelius

I have re-sumbitted paperwork a week ago and have yet to be contacted

Please contact me as soon as possible

Thanks

Discovery Health
Discovery Health's reply16 Nov 2016, 16:16
Official

Dear zaidakapaida

As soon as we have finalised this matter, we will contact you with final feedback.

Regards
Cornelius