Pathetic discovery service and agents

On the 5th Of July, we submitted claim forms to discovery ( ref ***) for a refund on covid tests that was done. When following up - the advisor told us that it will take 2-3 days , it now has been 9 days without any feedback. Today we called again spoke to a Anika, she advised us that they received 1 ( we emailed all 3 on the same email as a attachment) when she checked further she tells u sour account has been suspended and that we cancelled. correct we cancelled with Discovery for the ridiculous premium they charged and the ****ty service that we received. We have gone for the covid tests on 31/05/2021 and again on 22/06/2021 our cancellation was only for 30/06/2021. so how can they tell us the account is suspended if we were still active on the medical aid. While my husband is busy loosing it cause they keep beating around the bush, the advisor laughs at him. WELL DONE DISCOVERY! pathetic pathetic pathetic!!!!!! My husband then asked to speak to a manager - he was kept on hold without anyone even bothering to get back to us! So whoever is in charge - i want this settled by tomorrow - no 2-3 working days as it has been 9 days already!!!!