Pathetic Discovery Health service

It’s basically impossible to get hold of Discovery Health by phone. If someone does answer, you just get transferred to another department that never picks up—back to square one. I’ve requested Discovery (via my bank) to move my debit orders from my company account to my private account, but they simply ignored it (for three months) and instead asked me to handle their admin for this change! That’s not acceptable—I’m a client, not their admin clerk. Honestly, the service has been pathetic. Calls go unanswered, instructions are ignored, and the admin burden gets pushed onto the client. I’ll be closing my company bank account at the end of April, and I suspect they will start calling me. I'll return the favour by treating them like a Discovery client - ignoring their calls and placing them on hold.