Pathetic Discovery Health!

Discovery Health is finding any which way they can to not pay claims and then blaming the customer saying we changed the rule and you didn't see it, not our problem even though we charging you more but giving you less. They not paying for a Covid-19 PCR quick result test unless you go to a Dr first, so instead of R450 it is R850 which WHO pays for so not surprised they do it this way costs them nothing. They also now require you to first get a referral from a pharmacy or their online consultation thing before you can go to a GP and they cover it, then say we told you but nowhere can I find this and no reminder on the app or website to say "please remember to do the online consultation first in order to get your GP visit paid" or something like that, then I the patient has to pay cause they reject it. Discovery used to be about the customer (Patient) but actually they are just interested in *****ing money, charging more and given less. Discovery Health has lost touch with its clients and not interested in healthcare only money and that is pathetic and sad. Used to be an example of how to do things now just like any other insurance company not interested in anything other than the money and how they can stop paying for anything.