Pathetic Discovery

I must admit I have defended this organisation on many occasions, labelling them as the best, but I am afraid they do not have their clients best interest at heart. The money I pay every month is a lot to have to beg for their compassion and service. It would be understandable if I was a sickly individual but having this insurance is actually costing me money and heartache more than anything, which is not fair for someone who’s been with you for so long. Not only is Juan ***********, but he's also a ****. To this day, i wait for a manager to contact me regarding my query, not to mention i was promised a call back by Juan Tuesday afternoon or '1st thing Wednesday morning', and i only got a call at 2 in that Wednesday afternoon, worse without a solution ...???? I've been a loyal client to you, and apparently this doesnt matter, and its evident in the pathetic service i am receiving from my alleged 'health care provider'..