Pathetic Discovery

So let's start this, late 2017 I app**** for a medical aid, insane delays, finally get the medical aid started 1 April 2018, I advised them on the application (the second time around) that it's no longer a staff scheme but in my own private capacity. Come April, no debit orders go through, no cards sent, nothing. I phoned in today to rectify their mistake, which I am told the medical aid is not active but I should pay for the entire month of April, which I never had the ability to use. I asked nicely to just change the start date to 1 May 2018 in order for me to actually use the medical aid, and I will pay for the month of May. First the advisor, Spencer Skosana, answers the phone in the most unprofessional manner ever heard, and then continues to give me the worst client service ever. This medical aid scheme would rather have me cancel my medical aid, than to move the start date. I never used or could use this medical aid in the month of April but they want me to pay for it?? Since when do you pay for a service you never used?

So Discovery would rather lose a client than actually assisting by simply moving the date by 1 month and bill me accordingly. Time to look for a better medical aid that would actually help me.