MH
Michael H

1 reviews | Active since Jan 2017

23 Feb 2018, 08:49

Pathetic Discovery

I wish there was less than a 1 (one) star for this medical scheme. Try get a feedback on Chronic Medication from them, they will let you down over and over again. I've been promised calls to no avail. Yes Discovery, your calls are recorded so go listen to your *********** staff advise me. I always believed that I had peace of mind but now it is clear to me that all Discovery cares about is your premium each month. Surely chronic medication is urgent and even if there is a backlog then steps should be taken to expedite same. Discovery you are playing with people's lives and I have never had such a painful experience with customer service. You all about money and not about your clients. Thank you for nothing.

0
Replies (3)
Discovery Health
Discovery Health's reply23 Feb 2018, 10:14
Official

Dear HatM1234

Your concerns are important to us and we will be in touch soon with an answer to your comments.

Regards
Discovery Health Servicing Team

MH
Michael H's update23 Feb 2018, 11:52
Reviewer Update
That's what you said on Facebook. Inbox us and we will be in touch. I was told over and over again that you would be in touch. Shocking customer service.
Discovery Health
Discovery Health's reply27 Feb 2018, 10:32
Official

Dear HatM1234

We have been in touch to answer your comments.

Regards
Discovery Health Servicing Team