PATHETIC - DISCOVERY

<p>I think everyone must be aware of discovery. We always paid our instalments on time. My husband resigned at his employer who paid 50% of our instalment. We therefrom were constantly in communication with Discovery regarding the exact payment we need to make as we have a baby and cannot go without a medical aid. So if incorrect payments was made by us its the consultant at Discovery giving us incorrect info. For more than a year someone was trying to debit my husband's account (and as he was un-imployed the funds did not go off BUT the bank charged my husband the fee as the debit order did not go through. Absa was unable to advise that it is Discovery trying to debit funds. Discovery never phoned and discussed the matter. now we had to pay more than R2000 bank charges. I requested from Discovery the signed consent that they may debit my husbands account which they of course cannot provide because we did not give authorisation. I discussed the matter with Qonita Regal and explained the situation but still DISCOVERY advised they will not refund the bank charges. I will never again be a member of Discovery and will never refer them to any friend or family member.</p>