PATHETIC

I actually don’t know where to start with the incompetence. So I am pregnant and activated the maternity benefit in November 2019. I subsequently went for an NIPT blood test in December 2019. The bloods were expensive about 8000 and because our savings were exhausted we were told to pay cash at lancet which we subsequently did.

The statements for the blood tests were then uploaded and claimed from discovery ( I did this on my app and the website). I was told when I called discover prior to doing the test that if I had met certain criteria (which my doctor assured me I would) it would be covered by my maternity benefit.

I now detail the 3 ***** ups: 1. Discovery forced lancet to amend the statement to include the medical aid even though it was cash which led to them paying lancer twice and not paying me 2. The lancet account was paid twice and I was not paid once 3. They refused to pay it out of the maternity benefit as they said I hadn’t activated it - but I had proof it was activated 6 weeks before the test

It took me 2 months of complaining. Numerous emails. About 20 hours in phone calls. I had to escalate everything up to higher management. I also had to threaten legal action for discovery vitality to finally pay some attention.

It was resolved eventually, however discovery claims they are the best medical insurance in the country and I honestly don’t see how they claim to be so great if the service is so pathetic.