Pathetic Customer service for potentially new clients

Absolutely pathetic customer service, especially for potential clients who are inquiring about your products. Started an inquiry at the beginning of May 2021 for new medical aid cover for my parents, everything went in terms of feedback until it all stopped on the 18 of May. I sent numerous email including the broker plus the email addresses he added as backup and the email from the Discovery website. But no reply since the 18th up until today, 16th June. Called Discovery to get feedback, was on the call with an Agent for 15 min before she advised that she cannot help me and would transfer me to another area, 10min gone and still on the call waiting for someone to pick up!!

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