PATHETIC CUSTOMER SERVICE - DO BETTER DISCOVERY!!!!!!

I have been a client for only 3 months, and I want to cancel my medical aid and find another provider due to the pathetic service from your Vitality team. Not a single person wants to take responsibility or assist, I called on Monday, spoke to no less than 5 people and they keep pushing me from one department to another.

The lady that assisted me with getting onto the medical aid got her sale and then fell of the face of the earth! doesn't respond to mails or anything.

They give you 3 months free vitality then expect that you must just remember to CALL them if you don't want to take it up! They debited by account with R439 for a service I don't want! I never used it during the free trial. I was told by Anieta she is unable to refund as the vitality team needs to change some or other date, after sitting through the lengthy process of getting verified I spoke to Anneliesa who told me to hold then proceeds to put me through to Anieta after I told her Anieta can't assist and asked me to call the Vitality team.

I WANT MY MONEY BACK! I AM NOT PAYING FOR A SERVICE I DONT WANT OR NEVER USED