Pathetic customer service

Ive been trying to apply for medical aid for the past two days. I done the online application with a Consultant the call dropped more than thrice every single time i had to call back as the call center agent did not call back immediately. Aside from that the agent stated that i suffer from HIGH FEVER and not hayfever and then requested that i get a doctors report stating my diagnosis. I called back later the day when i got that form and the young lady i spoke to said she would email the person i spoke to but i received no call back i had to call back agin this afternoon and was put on hold i advised that my airtime was going to run out after call in so many times. The young man advised he will call back. The call dropped and i still haven't been called back. PATHETIC customer service i personally work in a call center and if we dont call back a client when the call drops its called call avoidance and they definitely dont practice first call resolution meaning whoever a client gets through to it would be your Job to assist them to avoid the client from calling in over and over again. After this experience i might just go with another medical aid. Because they certainly dont want my business