Pathetic customer service and Terrible management

Discovery Health<br> <br> There is no pleasant way for me to inform you about the dissatisfaction that I have with the service that Discovery Health has offered me up until this point.<br> I joined the medical scheme 1 July 2014 and have had poor service from the start.<br> Major issues for which sorry no longer suffices:<br> o Not informing me of my rights as a client<br> o Not advising me correctly as to how my plan covers me<br> o Consultants not being properly trained<br> o Consultants not noting what I say in their notes<br> o Consultants not putting notes on my record after a telephone conversations in general<br> o Payments not being made in the time indicated<br> o Consultants incorrectly advising me that I will be fully covered for events and then after speaking to another 3 or so consultants everything changes<br> o Consultants insisting I should make use of a Discovery network service provider, when I have a chronic condition for which none of the network service providers are specialists - Endometriosis is a chronic condition although not listed on the PMB list.<br> o Using a network doctor that overcharged and damaged my insides in 2014!!<br> o Consultants not calling me back as promised<br> o Managers not callin