Pathetic customer service and non-resolution of queries. Will not recommend!!!

I have recently been informed by Discovery that I am unable to move over to my own plan as I am a dependent on my parent’s plan.

I am currently on the classic priority plan which is due to be withdrawn at the end of October. I then app**** with them to move over to the Classic Delta saver plan. This plan is considered below priority, but because I want to move over on an independent plan of my own they see it as an upgrade.

How is it possible that this cheaper plan can be seen as an UPGRADE!? Clearly your wording needs to change as it is not a truthful representation of what an upgrade is. An upgrade includes more benefits at a higher price.

I will definitely not recommend you to any of my friends, family or other members of public.

No consultants/departments at Discovery could explain why it is considered an upgrade, which is extremely unprofessional.

Furthermore when I asked to speak to a supervisor none where available although they only close at 6pm.