PATHETIC CUSTOMER SERVICE !!!!!!

Been with Discovery since i started working years at young age.

Then as time progressed now married with a child have medical aid with them....

Treatment im getting and the service has been ABSOLUTELY DISSAPOINTING ! To a point im a taking this matter to the highest and social media

I was due 2 procedures and only been more stressed out by dealing with people who do not do there jobs.

I been running around to doctor for information that they require. they do not follow up on anything. Does not give feedback .i have to call to get feedback ....

I had procedure for the the 12th November which was logged on the 5th for approval..I received a VALID, SIGNED AUTHORISATION. To my surprise, my doctor advises that it was withdrawn .I am then informed, after I call Discovery, that it was a 'MISTAKE/SYSTEM ISSUE'.Then they require additional information, from the initial doctor but the form is being sent to an incorrect email address, which I had to find out.

Then another date was given for the 14th November new procedure date ....still no joy From Discovery .Noone can give me valid timelines, I have to constantly follow up .....I had to drive to the initial doctors rooms on 13th November (Day before my procedure day) .get them to send information to discovery 3times ...because DISCOVERY could not locate their own reference number... SYSTEM ERROR once again .. Finally, it is received at 12midday ...i only get a call at 3 to say that they reviewing it ...then at 4 again to say they still reviewing it ...then lastly at 4:30 to say need additional information. ...Now you tell me...

Discovery this not the end.....