PATHETIC CUSTOMER SERVICE

<p>I have submitted a dental claim to discovery at the end of last year. They rejected the claim as they said that the Dentist did not layout the statemnet correctly. There was nothing different between this statement and the numerous statements that I had forwarded to Discovery from the same Dentist prior to that one, all which they had previously settled. For months now I have been calling and emailing Discovery to try and resolve this issue and they always make it seem as if they are genuinely concerned and that they wil rectify the issue, but nothing gets done. Last month I spoke to a manager named Charna Mathews who contacted the Dentist and was providing me with feedback along the way. The one day that she tried calling and I was unavailable, I never heard from her again, even though the problem had not been resolved. I again called last week Thursday and spoke to a manager by the name of Thiloshini, she said that she will follow-up with the Dentist and resolve the issue and revert to me next Monday as Discovery was closed for their 25th Anniversary celebration on that Friday. Tommorow will be Wednesday and I still have not been contacted. This has gone past frustrating.</p>