Pathetic customer service.

Discovery claims department - what a joke. I have been trying since 16 Nov to sort out various claims on my PMB and Chronic. I have spoken to no less than 6 different customer service people(Khuli, Khanya, Sbongiseni, Romella, Vivek, Abdul) and I have had to phone Discovery 6 times. At no point does Discovery Claims department call you back or give any feedback. Every time I get passed to the next call centre person, and somehow my claims never get sorted. All I keep hearing is apologies and that they will find what the issue is but nothing ever gets resolved. This is absolutely unacceptable, and I would like someone at Discovery with some authority to contact me regarding my 9 reference numbers I have gathered in trying to sort out this mess. The call centre operatives are clearly not capable of solving my requests or claims. I feel for the amount of money I pay every month I would at least assume to get some sort of decent feedback or response as part of the service offering.