Pathetic customer relations

I cancelled my medical aid on the 20th of January 2022 and it has been a battle to get someone to actually speak to me regarding my Vitality policy. Even though I have cancelled my medical aid I still want to retain my Vitality policy. Apparently I need to link it with my life policy and this can only be done if I send a request for my premiums to be increased. As I have mentioned this is all on electronic communication no verbal communication. Don't get me started with the bot that is just a useless service. An Olwethu promised me that she will hand over my query to a Vitality agent that was Friday, no agent has been in contact with me. Sent an email to their life cover department to no avail even tried contacting their Vitality twitter account to no avail. A Cladwyn Korkie decided to send me a letter which is not making sense about a duplicate account. What's wrong with this compan? Are they doing this deliberately to discard their loyal customers. Must I now cancel my entire portfolio?. Mr Mujeeb Bray if you are reading this I am rating my service a 1 because my request was not completed to my satisfaction. Please know that your staff, bot and WhatsApp service are failing you.