Pathetic... continued...

2 nd Day after previous report regarding more than double agreed deductions, received a call from Tammy where she initially disputed effective dates of plan change. Second call she agreed with my understanding of aforementioned and as reflected on their previous coms to me. She also confirmed my account was in credit. I requested her to send me detailed statement of how the deductions since September 1 were app**** to account. Thus how each amount deducted was calculated for which period of cover and the plan. Instead, I received another 2 automated Membership Certificates and Plan details. I still require a DETAILED STATEMENT OF HOW THE FUNDS DEDUCTED FROM ME SINCE 1 SEPTEMBER ’21 HAS BEEN APL**** AND THAT REFLECTS MY CURRENT BALANCE. PLEASE. Please no more automated response attachment, I have more than half a dozen already.