Pathetic communication

Im really highly disappointed with the client service I've received from both Discovery and CDE. Im type 1 diabetic using an insulin pump whereby I need my consumables thus went to a CDE doctor obtain the prescription and submitted just for discovery to ****** tell me I must register with CDE to get my consumables - for Pete sake does Discovery and CDE not communicate with each other at all? why is it SUCH A BIG hassle just to get my consumables that keeps me alive and now I must keep call to get this sorted whilst if there is communication between Discovery and CDE none of this stress will be needed for me.

Discovery you guys have no clue as to how to conduct client service and the process one needs to follow is very stressful and frustrating towards your members. I could not get test strips to test my sugar coz you guys said CONTACT THE CDE who at CDE IS GOING TO PICK UP THE PHONE AT 7PM?

I pay a lot of money for my medical aid thats causing more stress and frustration than its worth, get your act together. I want my insulin pump consumables.