pathetic communicating skills

February 2015 I have been to my gp,he advised me I needed to see a specialist,he sent threw an application requesting an authorisation form from discovery.they advised @ 1st they did not receive it,then they advised they need more info,the dr sent a motivational letter.After a month I called in they advised they sent the auth num to the specialist.I went to the specialist she advised there was no feedback from discovery.I called in again,they just kept telling me they will sort it out and get back to me.Its now mid october and still not a call or email from discovery! The management and staff of discovery health has poor communicating skills.They should invest in having they staff trained on feedback to customers and good communicating skills! I do not suggest any1 to go with discovery health medical aid.we have 250 staff that use discovery has they medical aid,and I am goin to suggest they switch to another medical aid instead!