PATHETIC CLIENT SERVICE

I would like to "compliment" Discovery on their "excellent and professional" customer service they provide to their client as its NON-EXISTING!!!!

27th Feb i wasted my time and money to go see an consultant (and note i have specifically asked to speak to a person who has authority) and they just given me a normal consultant Dean Brown (has no authority as he is not a team leader) to assist me.

He gave me his word that by Friday the 2nd at 10am i would receive feedback pertaining my enquiry which is honestly a urgent matter for me to resolve as im a diabetic-its nearly 1pm and still no reply no phone call.

Not Dean Brown or his team leader Julia is not available - i called twice 10H15 left a message for Dean to contact me but hey im just another client of Discovery whom they dont feel the need to deal with. and again at 11H59 to 12H09 holding on for one of them without any success.

Dean and Julia the client service you guys are providing on behalf of Discovery is unprofessional to say the least and please in future do not give your word if you cant stick to it.