Pathetic claims process

I have submitted a claim for Discovery to process, and Discovery keep messing up the processing of the claim. It keeps going back and forth. I probably spent more than 90mins on the phone trying to get this claim paid. Each and every time I call, someone in the call centre opens up a new inquiry, which is wrong. My first inquiry should have been resolved initially.<br> I was told that this was going to be paid today 12/06, and when I followed up this morning, I was told that it will \probably"only be sorted in 48 hours"