Pathetic

I will be reporting you to the ombudsman, this has been going on for how long, I put my uncle on your flexicare plan and from the start you have been *****ing up by freezing his benefits because your debit orders are a mess, with the initial sign up I have left the money there and you never debited then I was asked to pay via eft and every month you try to take more than you are supposed to, now today I forgot to move my money and you just went ahead and debited more than 2k from my account even tough you were paid and the account is not in arrears, I was this rectified ASAP and you will account for each failed debit orders fees up until that money is in my account I am tired of this ****