1 reviews | Active since Dec 2013
Pathetic authorization process
So on the 23 Jan I visited my GP at the consultation it was confirmed that im pregnant and due to the fact that my babies are born premature and I had lost a baby in 2014 im considered high risk. Luckily I had a authorization request form with me which the dr completed and faxed immediately to Discovery. On the 24th I received a sms from Discovery stating the ICD 10 code is not on the documents. The GP confirmed that she had resent the document again the 25th Jan. On the 31st I called Discovery and spoke to Mbali she called my GP and confirmed the letter was sent with the icd 10 code on the 25th. Per discovery it takes 2-3 working days for authorization to be confirmed. So today i called again and its now my responsibility to to confirm the ICD 10 codes my appointment with my specialist is Friday the 8th im already scared ****less because im not sure if all is 100% with the baby now I still have to stress about ICD 10 codes. Please Discovery can you handle this I need feedback asap. Just a note the consultant I spoke today says that the ICD 10 codes are on the letter sent in 23 Jan 2019
We received your message and we’re looking into the matter.
Regards
Discovery Health Servicing Team
Best regards,
We received your message and we’re looking into the matter.
Regards
Discovery Health Servicing Team
Best regards,
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Best regards,
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Best regards,
